Undo a recent purchase

Use this form to undo an eligible recent online purchase during the applicable cooling-off period. You do not need to tell us why.

Every initial paid purchase—monthly, yearly, or Founding Creator—includes our 30-day money-back guarantee. Request a full refund within 30 days of purchase. An approved full refund ends that paid access and returns your account to Free. Renewals and subscription plan changes do not restart the guarantee.

Eligible consumers also have a separate statutory withdrawal period, normally 14 days from the initial contract. Your statutory rights remain unchanged. You can use this form for either a guarantee request or a withdrawal notice.

Submitting records the date and time immediately and sends a confirmation to your account email. It does not automatically approve a refund outside the applicable period. To stop future renewals instead, return to Plans and use Manage billing.

You can also use the model withdrawal form or send an unambiguous notice by email.